Reviews are an online reflection of your image and brand awareness in the current market. When someone searches online for your business, they are looking for social proof that YOUR business deserves THEIR business.
Having no reviews on dominant sites like Google or Yelp is almost as bad as having a negative one, because without them, human nature is to keep looking until you find a provider with good reviews posted. That’s what you do, so why would your customers be any different?
Review diversity and review age also matters. Putting reviews all in one basket like Google or Yelp affects ranking factors in search. Also, if no one has left you a review for your business in over a year, it can be a ‘sign of life’ signal for search engines that your business may not be as relevant today as it was back then.
Also, relying solely on SEO or search engine optimization to bring in new customers is not the answer. What do they find when they see your business in search results? If your digital curb appeal is poor because of no or few reviews, it can result in lost business. Can you afford that?
Being known for having a very good reputation is everything and your reputation is built one review at a time. Reviews are your best asset. Engage in a long-term review strategy today to build the reputation you can be proud of now and years to come. Our Review Management System is a tool to help you achieve this.
A one star rating increase on Yelp can mean a 5% to 9% rise in restaurant revenue.
70% Of Prospective Customers Trust A Business that has a MINIMUM of 6-10 Reviews
When Searching For a Local Business 62% Read Online Reviews When Making Their Decision
Review Management System
Imagine knowing what customers say about you, what they liked, what they didn’t. That would help you know what your customers want from you, ensuring more positive reviews and ultimately more revenue.
Imagine knowing about a poor experience a customer had with your business in real time. Wouldn’t that mean that you would be able to make the changes necessary to truly succeed?
Imagine a way of knowing who your top fans are and being able to market to them directly within our review system so they can bring your more customers just like themselves. You can do this and more with our Review Management System.
How it Works
A Simple, Safe, Automated System To Build Your Online Reputation
1. See Feedback From Your Customers & Monitor Reviews 24/7
Drive higher profits by getting positive reviews from your customers and thwart potential negative reviews. Use this customer feedback to optimize your customer service experience.
2. Asking For Feedback Is As Simple As Entering Your Customers Name & Email
An email is automatically sent to your customer with a unique tracking link that allows them to leave online feedback quickly and easily from their desktop or mobile device.
3. Customer Completes a Review Form
Using our Feedback Loop process, the customer enters their star rating and comments about their recent visit of the business.
4. Intelligent Feedback Routing
Our system captures this feedback and quickly directs customers to post the positive review online or flags a negative review for the business owner’s immediate attention so issues can be resolved quickly.
5. Monitor Customer Feedback Down To An Employee or Department Level
Uncover gaps in your customer service experience that may be costing you money. Our System can provide reports showing recent and past feedback at an individual employee or department level.
6. Build Your Brand Online and Rank Higher in Search
Positive reviews are an important contributing factor to your online ranking in search results. The more positive reviews your business can generate online, the more likely potential customers will choose you!
Take a look at the powerful features of this Review Management System
What our Customers are Saying